Water/Sewer Maintenance

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Hydrant

Water Distribution & Sewer Collection Divisions

The Town of Windsor is dedicated to providing safe, quality water and sewer services to all residents of Windsor. Windsor uses approximately 3.1 million gallons of water each day. The town has two water storage tanks. One holds 2 million gallons and the other holds 3 million gallons. These tanks are a valuable asset during peak summer usage. The town services over 9,000 electronic water meters. The town also operates and maintains a wastewater treatment facility with a capacity of 2.8 million gallons per day and over 90 miles of sewer line.

Windsor Water/Sewer Maintenance is not responsible for turning on or off various Homeowner Association (HOA) non-potable water systems. For that, please consult with your specific HOA.

Don't Flush It. Trash It.

Most things are not made to be flushed, even if it says it can be. Flushing the wrong materials down the toilet can end up causing serious sewer blockages which cause interruptions to service and expensive damage to wastewater pipes and equipment. Items that should never be flushed are: feminine hygiene products, wipes (even those labeled flushable), condoms, trash, cigarette butts, disposable diapers, pet waste/cat litter, paper towels, cotton swabs, and unused/expired medications.

Important Information About Your Drinking Water

Record Keeping Requirements Not Met

Este informe contiene información muy importante sobre su agua potable. Tradúzcalo o hable con alguien que lo entienda bien.

Our water system recently violated a drinking water requirement (R-518 Monitoring, Record Keeping, & Data Verification). Although this situation is not a public health risk, as our customers, you have a right to know what happened, what you should do, and what we are doing to correct this situation. 

We failed to expand the sample site locations with the continued growth throughout the water distribution service area. We were required to take five more samples each month as the population grew in the service area, but we failed to do so. We realize the importance of keeping complete records to document the quality of the water we provide and the efforts we take to ensure the water is safe to drink.

What does this mean? What should I do?

  • There is nothing you need to do at this time. If a situation arises where the water is no longer safe to drink, you will be notified within 24 hours.

What is being done?

  • We have worked with CDPHE to adjust our sampling site locations to include more testing sites in the areas of new growth.

We anticipate resolving the problem by 1/6/2023 for our first sample date in January 2023.

Record Keeping Requirements Not Met

Este informe contiene información muy importante sobre su agua potable. Tradúzcalo o hable con alguien que lo entienda bien.

Our water system recently violated a drinking water requirements (M-610 Management, M-612 Management). Although this situation is not a public health risk, as our customers you have a right to know what happened, what you should do, and what we are doing to correct this situation. 

The supplier’s tracking of non-single-family-residential service connections, cross-connections, and testing and inspection of backflow prevention assemblies and methods were inadequate. We were required to keep complete drinking water records, but we failed to do so. We realize the importance of keeping complete records to document the quality of the water we provide and the efforts we take to ensure the water is safe to drink.

What does this mean? What should I do?

  • There is nothing you need to do at this time. If a situation arises where the water is no longer safe to drink, you will be notified within 24 hours.

What is being done?

  • We are working with CDPHE to improve our tracking of backflow devices throughout the distribution system. This violation was for the 2022 calendar year. There was no risk to the drinking water as this was a record-keeping issue. We plan to have the issue resolved by April 2023.

We anticipate resolving the problem by 4/8/2023.

Failure to Test Backflow Prevention Devices

Este informe contiene información muy importante sobre su agua potable. Tradúzcalo o hable con alguien que lo entienda bien.

Our water system recently violated a drinking water requirements (M-614 Management, M-615 Management). Although this situation is not an emergency, as our customers you have a right to know what happened, what you should do, and what we are doing to correct this situation. 

The state drinking water program requires that all public drinking water systems test a percentage of the backflow prevention devices annually. We received a violation because our water system did not meet the required testing percentage of a Ratio of 1 currently, our records indicate a testing ratio of .92.

What does this mean? What should I do?

There was no pressure loss in the system during the compliance time frame, so the risk is minimal.

Uncontrolled cross connections can lead to a back pressure or siphonage event that may allow contaminants or disease-causing organisms to enter the drinking water, which can cause diarrhea, nausea, cramps, and associated headaches.

If you have an infant, severely compromised immune system, are pregnant, or are elderly, you may be at increased risk and should seek advice from your doctor about drinking this water. General guidelines on ways to lessen the risk of infection by bacteria and other disease-causing organisms are available from EPA’s Safe Drinking Water Hotline at 1-800-426-4791.

What is being done?

  • We are working with CDPHE to correct the record-keeping method to meet the compliance testing ratio.  

We anticipate resolving the problem by 4/8/2023

*Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.*

This notice is being sent to you by: Town of Windsor - CO 0162843

Date distributed: 1/6/2023

For more information, please contact Charwon Walter at [email protected] or 970-388-7960, or 301 Walnut Street.

Service Providers

Service providers are required to notify the town when any work is performed within the sanitary sewer system. This includes routine maintenance, plugged lines, debris removal, and repairs. Call Town Hall at 970-674-2400 to notify Public Works.

Utility Billing

The Utility Billing Clerk administers customer account setup and closing, meter reading verification, statement printing and mailing. Utility bills are due the 20th of each month. for questions regarding utility billing, please call Town Hall at 970-674-2400 or contact the Utility Billing Clerk.

Utility Billing Clerk

Utility Services

Water Districts

There are three separate water providers serving the Town of Windsor: North Weld County Water District, the City of Greeley, and Fort Collins - Loveland Water District.

Annual Water Quality Report (PDF)